Version: october 2025
Party: G-DRAAG, located in Arnhem, registered with the Dutch Chamber of Commerce under number 09198896.

Hereinafter referred to as “Trainer” or “G-DRAAG”.
The person or organization participating in training or coaching programs is hereinafter referred to as “Client”.

1. Applicability

1.1 These general terms and conditions apply to all offers, agreements, training sessions, and coaching programs entered into by G-DRAAG with the Client.
1.2 By registering for or participating in a training or program, the Client accepts these terms and conditions.
1.3 Deviations from these terms are only valid if recorded in writing and signed by both parties.

2. Offer, agreement, and registration

2.1 An offer from G-DRAAG is non-binding, unless explicitly stated otherwise.
2.2 The agreement comes into effect once the Client has received written confirmation from G-DRAAG or when the training/coaching agreement has been signed by both parties.
2.3 The confirmation or agreement shall at least specify: the content of the program, dates and times (if fixed), location or method of participation (online/in-person), price, payment terms, and any cancellation policies.

3. Price and payment

3.1 The price for the training or coaching is specified in the agreement and excludes VAT, unless otherwise stated.
3.2 Invoicing takes place as agreed (e.g., after each session or monthly). The invoice must be paid within fourteen days of the invoice date or within the timeframe stated in the agreement.
3.3 G-DRAAG reserves the right to increase rates for ongoing agreements if the year boundary is exceeded, provided the Client is notified in advance.
3.4 In the event of late or non-payment, the Client is legally in default and G-DRAAG is entitled to charge statutory interest and collection costs.

4. Cancellation and rescheduling

4.1 If the Client is unable to attend, the appointment must be cancelled or rescheduled at least 24 hours in advance by phone or email.
4.2 For cancellations within 24 hours prior to the session or in case of no-show, G-DRAAG is entitled to reasonably charge the reserved time, unless otherwise agreed.
4.3 If G-DRAAG cancels or reschedules a session, a new date will be agreed upon in consultation or any fees already paid will be refunded.

5. Execution of the training/coaching program

5.1 G-DRAAG will carry out the training or coaching program to the best of its knowledge and ability, in accordance with the content described in the agreement.
5.2 The Client is responsible for fulfilling all necessary conditions for participation (e.g., attendance, preparation, active participation).
5.3 During sessions, the house rules as communicated by G-DRAAG apply: smoking and the use of alcohol or drugs are not permitted. A session will not take place if the Client is under the influence; in such cases, the cancellation condition (4.2) applies. The Client is expected to behave as a guest in G-DRAAG’s premises and to respect the Trainer’s rules.
5.4 G-DRAAG is not liable for damage to the Client’s property or for damage incurred while parking or entering the training location.

6. Termination of the agreement

6.1 The agreement ends:
a) by mutual agreement between Trainer and Client that the program is completed;
b) at the request of the Client (verbally or in writing) who no longer wishes to continue sessions;
c) at the request of the Trainer (verbally or in writing) who no longer wishes to provide sessions;
d) if the Client repeatedly fails to comply with the general provisions or agreed arrangements;
e) if the Trainer determines that, due to the Client’s issues or contraindications, he/she is not qualified to provide further guidance;
f) automatically, if no new session is scheduled within three months after the last session, unless otherwise agreed in writing.
6.2 Upon termination, future obligations lapse, except for payment of sessions or programs already carried out.

7. Confidentiality & client file

7.1 The Trainer maintains a file with notes from sessions and relevant documents. The Client has the right to review this file upon request.
7.2 The file is closed after completion of the program and will be retained for 20 years before being destroyed.
7.3 The Client has the right to correct inaccurate information in the file by means of a written supplement; previous information may not be deleted. The Client may submit a written request for partial destruction of data.
7.4 The Trainer is obliged to maintain confidentiality of Client data. Information may only be shared with third parties (such as doctors or other therapists) with the Client’s explicit consent, as specified in the agreement.
7.5 Confidentiality lapses if there is a reasonable basis to believe that the Client poses serious harm to themselves or others, and external parties must be consulted.

8. Liability

8.1 G-DRAAG is not liable for adverse consequences arising from incorrect or incomplete information provided by the Client, or from relevant information withheld from medical records of third parties.
8.2 The Client remains responsible for the progress of their program, for what occurs within and to themselves, and for decisions and actions taken as a result of the training or coaching.
8.3 Except in cases of intent or gross negligence, G-DRAAG’s liability is limited to the amount paid by the Client for the relevant training or session.

9. Intellectual property

9.1 All training materials, methods, exercises, and documents provided by the Trainer are protected by copyright and may not be reproduced, published, or modified without prior written consent.
9.2 The Client is granted a limited, non-exclusive license to use the materials for their own internal use within the context of the training.

10. Privacy

10.1 G-DRAAG processes personal data of the Client in accordance with the privacy statement available on the G-DRAAG website.
10.2 The Client grants consent for such processing and may request access, correction, or deletion as described in the privacy statement.

11. Force majeure

11.1 In the event of force majeure, G-DRAAG is not obliged to fulfill its obligations for the duration of the force majeure situation. Force majeure includes all external circumstances beyond the reasonable control of the Trainer, such as illness, fire, pandemics, or government measures.
11.2 In cases of force majeure, obligations are suspended and the parties will seek an appropriate solution in good consultation.

12. Governing law and disputes

12.1 All agreements to which these terms apply are governed by Dutch law.
12.2 Disputes arising from or related to the agreement will in the first instance be submitted to the competent court in the district where G-DRAAG is located.